| Frequently Asked
Questions - FAQ
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Q: web space
What is web space?
A: This is the amount of megabytes available for you to use for your web site.
Q: Free fast setup
What is Free fast setup?
A: Free? Some hosting companies charge extra to setup your hosting. We don't - it's free and included in the price of your hosting plan!
Fast Setup - Most Accounts Setup in 16 Hours Or Less of your payment clearing. Once its setup you will receive an email with all the details you need to start using your hosting space straight away!
Q: Email Forwarding
What is Email Forwarding?
A: This is a service whereby E-mail addressed to your Domain is redirected to another email account. For example you might want to have email for your domain forwarded onto your current email address.
Q: Web Mail
What is Web Mail?
A: Web Mail allows you to access your email account any where, any time using any Internet enabled device (computer, PDA, mobilephone etc). Of course you can still access your email account using Outlook etc, Web Mail simply gives you more flexibility.
Q: FTP
What is FTP?
A: FTP stands for File Transfer Protocol and is the method by which you upload your files to your web server (unless you use Microsoft FrontPage to develop and upload your site).
Q: Domain Transfers
What is Domain Transfer?
A: If you already have a domain name and wish to use our service, then you will need to transfer it to our servers (you will still own the domain name, 'transfer' simply means changing the place where the domain is hosted).
We charge a registration renewal fee and this extends the registration term for your domain. For example, if you have a domain name registered with Network Solutions that is due to expire in 6 months then, after transferring the domain to us, the domain will have 1 year and 6 months left before it is next due for renewal.
Q: Matrix Stats
What is Matrix Stats?
A: You can view real-time information about the visitors to your domain name.
You'll get detailed, graphical reports on your visitors including what pages they viewed and how long they stayed, even how they found your site. The period of each report and what reports you view is controlled by you.
Q: CGI-BIN
What is CGI-BIN?
A: Having your own CGI-BIN facility allows you to write and run scripts on your web site. Some cheaper hosts do not allow you to do this.
Q: Scripting
What is Scripting?
A: Support for ASP, PHP, Perl, CGI, ODBC, ISAPI and SHTML scripting.
These are all scripting languages allowing you to write scripts and run them on your server. This enables you to create dynamic web content as well as standard HTML pages. Our Windows servers also support the .NET framework
Q: What are POP3 mailboxes
What are POP3 mailboxes ?
A: POP3 mail boxes allow you to separate out your email into different departments or people. We can provide an unlimited number of POP3 mail boxes for each Domain that we host. You can access a POP3 mail box using all the standard email programs (e.g. Outlook, Netscape, Eudora).
Q: Autoresponders
What are Autoresponders?
A: An Autoresponder sends an email automatically when an email is sent to the email address it is attached to. You can use this feature to send out product or service details when a potential customer sends an email to a specified email address. We can provide an unlimited number of Autoresponders for each Domain that we host.
Q: Custom Error Pages
Why are Custom Error Pages?
A: These make your site much more professional because you can specify pages on your website that a user will see if they are presented with errors, such as "The page cannot be found" or "You are not authorised to view this page". For example, to keep visitors on a website: you could present them with a site map when they mistype a URL or encounter a broken link.
Q: Personal Control Panel
What can I do with a Personal Control Panel?
A: Virtually everything! Our Personal Control Panels are very easy to use and allow you (depending on your account) to view account settings (such as FTP or FrontPage details and web server type). Enable (or disable) scripting use. Create POP3 accounts and autoresponders. Configure e-mail settings such as forwarding and aliases. Create your Shell/Telnet account (Linux only). Create ODBC database connections (Windows only). View your web site statistics. Monitor bandwidth usage. As well as access your email via Webmail.
Q: ODBC and DSN
What are ODBC/DSN database connections?
A: This facility allows you to connect to ODBC compliant databases on your web site. Our ODBC/DSN connections currently support: Microsoft Access, SQL, Excel, Visual FoxPro, DBase, Paradox and text ODBC connections. ODBC sources can be instantly created using the Control Panel.
Q: Virus scanning
What is Email Virus Scanning?
A: We can provide email virus scanning for your entire domain BEFORE it even reaches your Inbox. The scanning operates on the border of our network.
Q: SMS alerts
What are Email SMS alerts?
A: SMS alerts: Get text message alerts telling you who have sent you email.
The Basic SMS alert service will send an SMS message to your mobile whenever an email is received for a particular mailbox.
The Advanced SMS alert service allows you to specify certain rules that dictate when an SMS alert is sent to your mobile, for example if the from address is from a certain person. Each SMS message will be charged at 25p (in blocks of 6). This charge will appear on your mobile phone bill. Note to use/configure the Advanced SMS service you must have our Control Panel.
Q: FrontPage Extensions
What are FrontPage Extensions?
A: If you wish to develop and publish your web site using Microsoft FrontPage then you will need FrontPage 2002 Extensions installed on the web server to take advantage of all its features.
Q: What is an APPLET?
What is an APPLET?
A: An applet is a little application program. Prior to the World Wide Web, the built-in writing and drawing programs that came with Windows were sometimes called "applets." On the Web, using Java, the object-oriented programming language, an applet is a small program that can be sent along with a Web page to a user. Java applets can perform interactive animations, immediate calculations, or other simple tasks without having to send a user request back to the server.
Q: What is an ARCHIVE?
What is an ARCHIVE?
A: 1) An archive is a collection of computer files that have been packaged together for backup, to transport to some other location, for saving away from the computer so that more hard disk storage can be made available, or for some other purpose. An archive can include a simple list of files or files organized under a directory or catalog structure (depending on how a particular program supports archiving). On personal computers with the Windows operating system, WinZip is a popular program that lets you create an archive (a single file that holds a number of files that you plan to save to another medium or send someone electronically) or extract the files. WinZip also compresses the files that are archived, but compression is not required to create an archive. A WinZip
archive has the file name suffix ".zip". In UNIX-based operating systems, the tar (tape archive) utility can be used to create an archive or extract files from one. On mainframe operating systems such as IBMs MVS and OS/390, procedures for archiving or backing up files are often automated as a daily operation.
2) On Web sites as well as in libraries, an archive is a collection of individual publications that are often cataloged or listed and made accessible in some way. Magazines, journals, and newspapers with Web sites sometimes refer to their back issues as an archive.
3) Web and FTP sites that provide software programs that can be downloaded sometimes refer to the list of downloadable files as an archive or as archives.
Q: Spam Filtering
What is Email Spam Filtering?
A: Spam Filtering allows you to filter out unwanted or unsolicited emails from your inbox. We offer the industry's most advanced spam filtering solution, shown to catch up to 99% of unwanted email. Used by various Enterprise organisations worldwide, as well as the US Military, our Spam Filtering product is the best way to keep your mailbox free from junk mail. Once you have installed Spam Filtering, you can elect to have such emails highlighted as spam in your inbox or deleted. Note to use/configure this service you must have our Control Panel.
Q: MS SQL
What is MS SQL?
A: Your web site can include a 100mb Microsoft SQL Server 2000 database. If your web application demands volume, complex queries at high speed or tight security then you need add SQL Server to your specification. Major businesses around the world now rely on Microsoft SQL Server, the enterprise standard RDBMS that is both easy to administer and easy to program with on the web using ASP (Active Server Pages) and the .NET framework.
Q: SSL secure web space
What is SSL secure web space?
A: A Secure Server using SSL gives you the ability to communicate securely with your web customers. SSL protects all communications with your clients, so you can take credit card orders, protect sensitive personal information, and ensure that hackers do not detect your passwords. SSL security makes eavesdropping on your web traffic almost impossible. As a quick and economical way of providing SSL functionality, you can purchase 10MB space on our shared SSL server which uses 128-bit encryption.
Q: Password Protection
What is Password Protection?
A: You can password protect directories of your website and authenticate users from a text file (Basic) or any ODBC database (Advanced). This can be achieved without scripting and as it is controlled by the server gives a high level of security and a professional image to visitors. Please note this service is not available for FrontPage sites.
Q: Streaming Media
What is Streaming Media?
A: Streaming media is a content delivery system allowing visitors to your web site to view multimedia content (such as videos) without having to wait to download the entire media file. This means large videos can be viewed quickly and easily. Our Streaming Media supports Microsoft's Windows Streaming Video format (.wma, .wmv, .asf etc). The cost of Streaming Media is based on the number of streams (simultaneous connections) you require. Each stream provides a maximum of 64kbps.
Q: Telnet
What is Telnet?
A: This is an additional method of accessing your web site and is sometimes called a Shell Account. It allows you to carry out advanced maintenance, such as changing permissions, should it be necessary.
Q: MySQL
What is MySQL?
A: MySQL database ideal for web applications running on Linux or Windows.
Q: . NET Framework
What is . NET Framework
A: Microsoft's .NET Framework is based on web services, small building-block applications that connect to each other, as well as to other, larger applications over the internet. Our Windows servers offer optional, full support for the .NET Framework (including ASP and ASP.NET), making it easy to use in your website applications.
Q: Load balancing
What is Load balancing?
A: Load balancing spreads the work of serving your website across several different servers. Should something go wrong with one server, or it becomes too busy, the others will make sure your site stays online. Ideal for business critical websites.
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